Managing Orders

Navigating to the Orders Page

The Orders page is your central hub for tracking every job that comes through your 3D printing business. To access it, click Orders in the left-hand sidebar of your admin dashboard. The page loads with your most recent orders displayed first.

Understanding the Order List Table

The order list table gives you a high-level snapshot of every order. Each row displays the following columns:

• Order Number – A unique reference code (e.g. #ORD-001234) that you and your customer can use to identify the order.
• Customer – The name and email address of the customer who placed the order.
• Date – The date and time the order was submitted.
• Status – A colour-coded badge indicating the current fulfilment status (e.g. New, In Progress, Shipped).
• Payment – The payment status badge (Paid, Pending, Refunded, or Failed).
• Total – The final order value including VAT and delivery charges.

Filtering Orders

When your order volume grows, filters help you find exactly what you need. The filter bar sits above the order table and offers three ways to narrow results:

1. Status Filter – Click the status dropdown to show only orders matching a specific fulfilment status such as “New” or “Shipped”.
2. Date Range – Use the date picker to define a start and end date. Only orders placed within that window will appear.
3. Search – Type into the search box to find orders by order number, customer name, or email address. Results update as you type.

You can combine all three filters simultaneously. For example, you might search for a customer name while filtering to only “In Progress” orders from the last 7 days.

Sorting Columns

Click any column header to sort the table by that field. Click once for ascending order, and click again for descending. The active sort column is indicated by a small arrow icon next to the header text. Sorting by Date descending (newest first) is the default view.

Quick-View vs Full Detail

There are two ways to inspect an order:

• Quick-View Panel – Click the eye icon on any order row to open a slide-out panel on the right side of the screen. This shows the order summary, status, and customer details without leaving the list page. It is ideal for a fast check.
• Full Detail Page – Click the order number link or the “View” button to open the complete order detail page. This gives you access to the 3D model viewer, pricing breakdown, notes, status history, and all management actions.

Understanding Order Badges

Badges use colour coding so you can scan order states at a glance:

Badge	Colour	Meaning
New	Blue	Order just received, not yet reviewed
In Print Queue	Indigo	Accepted and queued for printing
In Progress	Yellow	Currently being printed or post-processed
On Hold	Orange	Paused, awaiting customer input or stock
Shipped	Purple	Dispatched to the customer
Delivered	Green	Confirmed delivered
Cancelled	Red	Order cancelled

Payment badges follow a similar pattern: Paid is green, Pending is yellow, Refunded is grey, and Failed is red.