Viewing Activity Logs & System Health

Overview

Activity logs provide a complete audit trail of every significant action taken within your RapidQuote3D account. They are essential for security monitoring, troubleshooting issues, and maintaining accountability across your team.

Accessing Activity Logs

1. Log in to your RapidQuote3D admin dashboard.
2. Click Settings in the left-hand sidebar.
3. Select the Activity Log tab (this is available to Admin users only).

The activity log displays a chronological list of actions, with the most recent entries at the top.

Understanding Log Entries

Each log entry contains the following information:

• Timestamp – the exact date and time the action occurred.
• User – the team member who performed the action.
• Action type – a categorised label describing the action.
• Details – additional context about the action, such as which order was modified or which setting was changed.
• IP address – the IP address from which the action was performed.

Common Action Types

Action Type	Description
Login	A team member logged in to the dashboard. Failed login attempts are also recorded.
Logout	A team member logged out of the dashboard.
Order Updated	An order’s status, details, or notes were changed. The previous and new values are recorded.
Order Created	A new order was placed (either by a customer or manually by a team member).
Settings Changed	Account settings were modified, including company details, branding, or widget configuration.
Pricing Updated	Changes were made to materials, technologies, pricing rules, or rate cards.
Team Member Added	A new team member was invited to the account.
Team Member Removed	A team member was removed from the account.
Integration Changed	An integration was connected, disconnected, or reconfigured.
2FA Enabled/Disabled	Two-factor authentication was enabled or disabled on a user account.

Filtering Activity Logs

For accounts with high volumes of activity, filtering helps you find the entries you need quickly:

Filter by User

Select a specific team member from the User dropdown to see only their actions. This is useful when investigating a specific person’s activity or auditing a departing team member.

Filter by Action Type

Use the Action Type dropdown to narrow results to a specific category, such as only login events or only pricing updates.

Filter by Date Range

Set a start and end date to focus on a specific time period. This is particularly useful when investigating an incident or reviewing changes made during a specific week or month.

Filters can be combined — for example, you can view all pricing updates made by a specific user within the last 30 days.

System Health Indicators

The system health section provides a quick overview of your platform’s operational status:

• Widget Status – confirms whether your embedded quoting widget is active and reachable.
• Payment Processing – shows whether Stripe is connected and processing payments normally.
• API Status – indicates whether the API is responding correctly.
• Last Backup – the timestamp of the most recent data backup.

Each indicator displays a green (healthy), amber (warning), or red (error) status. If any indicator shows a warning or error, check the corresponding integration or contact support.

Exporting Activity Logs

1. Apply any desired filters (user, action type, date range).
2. Click the Export button at the top of the activity log.
3. Select your preferred format (CSV).
4. The file downloads containing all filtered log entries.

Exported logs are useful for compliance audits, sharing with security consultants, or maintaining off-platform records of account activity.

Best Practices

• Review activity logs weekly, paying particular attention to login events from unfamiliar IP addresses.
• Investigate any unexpected settings or pricing changes immediately.
• Export and archive logs monthly for long-term record-keeping.
• Use activity logs alongside 2FA enforcement to maintain a robust security posture.